Terms of Use
Last updated 28 July 2026
Varevance Technologies Private Limited (operating the Tenacio platform at tenacio.io)
Effective Date: 28 July 2026 Last Updated: 28 July 2026 Version: 2.0
1. Introduction and Acceptance
These Terms of Use (the “Terms”) set forth the terms and conditions that apply to the access and use of the website located at https://tenacio.io, including any sub-domains thereof, dashboards, interfaces, mobile applications and software providing application programming interfaces (APIs), (hereinafter collectively referred to as the “Technology Solutions”), which are owned, managed and operated by Varevance Technologies Private Limited, a private limited company incorporated under the Companies Act, 2013, having its registered office at 3E 22 Kalpataru Aura, LBS Marg, Ghatkopar West, Mumbai - 400 086, Maharashtra, India (hereinafter referred to as “Varevance”, “Tenacio”, “Company”, “we”, “us” or “our”).
PLEASE READ THESE TERMS THOROUGHLY AND CAREFULLY. These Terms constitute a legal and binding agreement between the Company and the User.
By accessing, browsing, viewing, registering for, integrating with, or otherwise using the Technology Solutions in any manner, or by clicking to indicate acceptance where that option is presented to you, you acknowledge that you have read, understood and agree to be bound by these Terms, by the Privacy Policy available at https://tenacio.io/privacy, and by any other document incorporated herein by reference. If you do not agree, you must not access or use the Technology Solutions.
Relationship with commercial agreements. These Terms apply in full to every person who accesses or uses the Technology Solutions, whether or not any other agreement is in place, and continue to apply for so long as such access continues.
Where the Company has entered into a specific written agreement with you or with the organisation you represent governing commercial, licensing or service terms — including any master services agreement, order form, statement of work, data processing agreement or service level terms (collectively, the “Customer Agreement”) — the terms of that Customer Agreement prevail over these Terms only (i) where the Customer Agreement is duly executed and in force, (ii) to the extent it expressly and specifically addresses the same subject matter, and (iii) in respect of the Customer that is party to it and its Authorised Users acting within the scope of that agreement. In all other respects these Terms continue to apply in full and are not varied, limited or superseded. On expiry or termination of a Customer Agreement, these Terms apply in full to any continued access.
This document is an electronic record published in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and other Applicable Laws, as amended from time to time, and is generated by a computer system that does not require any physical or digital signature.
2. Who These Terms Apply To
By accessing or using the Technology Solutions, you certify that you are one or more of the following:
(a) Visitor — an internet user who browses or otherwise engages with the Website without holding an account or a Customer Agreement;
(b) Prospective Customer — a person who engages with the Company to evaluate its offerings, including by requesting a demonstration, downloading a resource, or accessing a trial, evaluation or sandbox environment;
(c) Customer — a business entity, financial institution, employer or other organisation that accesses the Technology Solutions pursuant to a Customer Agreement, and that acts as the Data Fiduciary in respect of End User personal data;
(d) Authorised User — an individual accessing the Technology Solutions under credentials issued to, or on behalf of, a Customer or Prospective Customer;
(e) API Partner — a third-party vendor, reseller, channel partner or system integrator that provides or may provide services through API integrations to customers of the Company; or
(f) End User — an individual whose personal data or information is accessed, transmitted, verified, uploaded or stored through the Technology Solutions pursuant to a lawful request of a Customer.
Where you access the Technology Solutions through or on behalf of a Customer, you may additionally be subject to the terms, policies and notices of that Customer, which apply in addition to these Terms.
References in these Terms to “you” or “User” mean the person accessing or using the Technology Solutions in any of the above capacities and, where that person acts on behalf of an organisation, that organisation.
3. Scope and Relationship with Other Documents
3.1 What these Terms cover
These Terms govern access to and use of the Technology Solutions, together with all content, materials, resources, documentation, product information, response formats, sandbox and demonstration environments, forms and communication channels made available through them (collectively, the “Materials”).
3.2 Commercial terms
These Terms govern the conditions of access to and use of the Technology Solutions. They do not by themselves confer any entitlement to the Services or to any particular level of service. Pricing, fees, volumes, service levels, uptime commitments, support obligations, sub-processing arrangements, audit rights and the scope and duration of any licence granted to a Customer are matters for the applicable Customer Agreement, and no such entitlement arises in the absence of one.
Accordingly:
- Nothing on or in the Technology Solutions constitutes an offer capable of acceptance, and no contract for the provision of services arises unless and until a Customer Agreement is executed.
- Product descriptions, specifications, coverage, turnaround times, accuracy rates, integration details and commercial information published through the Technology Solutions are indicative and for general information only. Binding commitments are set out solely in the Customer Agreement.
- In the event of a conflict between these Terms and a Customer Agreement, the Customer Agreement prevails.
3.3 Relationship with the Privacy Policy
The Company’s collection and processing of personal data is described in the Privacy Policy at https://tenacio.io/privacy, which forms part of these Terms. Where these Terms and the Privacy Policy address the same subject matter in respect of personal data, the Privacy Policy prevails.
3.4 Additional terms for particular areas
Certain areas, features, environments, resources, events, programmes or promotions may be subject to additional or supplemental terms, notices or guidelines — for example developer terms, sandbox terms or partner programme terms. By using any such area, you agree to be bound by the additional terms applicable to it. Those terms apply in addition to these Terms and, to the extent of any conflict in respect of that area, prevail.
4. Definitions
For the purposes of these Terms, unless the context otherwise requires:
“Access Credentials” means the login credentials, user identifiers, passwords, authentication keys, API keys, tokens, certificates or similar access mechanisms issued or enabled by the Company to permit access to the Technology Solutions.
“Account” means a user account created for accessing the Technology Solutions, together with the associated Access Credentials.
“Applicable Law” means all statutes, enactments, ordinances, rules, regulations, notifications, guidelines, circulars, directions, governmental approvals and judicial or regulatory orders applicable in India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the rules made thereunder, and, where relevant to your access, the laws of the jurisdiction from which you access the Technology Solutions, in each case as amended from time to time.
“Customer Data” means any data, information, content, document, image or material uploaded, transmitted, submitted, generated or otherwise made available by or on behalf of a User through the Technology Solutions, including personal data of End Users.
“Data Fiduciary”, “Data Processor”, “Data Principal” and “Board” have the meanings given to them under the Digital Personal Data Protection Act, 2023.
“Information Providers” means any government database, registry, issuing authority, bureau, financial institution, enterprise system or other third-party source from which data is accessed, integrated or verified through the Technology Solutions.
“Intellectual Property Rights” means patents, copyright, trade marks, service marks, trade names, domain names, design rights, database rights, rights in know-how, trade secrets and confidential information, and all other intellectual and industrial property rights, whether registered or unregistered, and all applications for and renewals or extensions of such rights.
“Services” means the identity verification, customer onboarding, risk, fraud and related data and technology services made available by the Company to Customers through the Technology Solutions.
5. Role of the Company
The Company operates solely as a technology provider and licensor of the Technology Solutions.
(a) Data protection roles. In respect of personal data the Company collects in its own capacity — including data of Visitors, Prospective Customers and business contacts — the Company acts as a Data Fiduciary, as described in the Privacy Policy. In respect of personal data processed in the course of delivering the Services, the Company acts as a Data Processor, processing such data strictly on the documented instructions of the Customer, which is the Data Fiduciary and determines the purposes and means of processing.
(b) What the Company is not. The Company is not, and does not act as, an employer, lender, bank, financial institution, credit information company, credit bureau, insurer, payment system operator, intermediary in respect of any transaction between you and a third party, or an agent, fiduciary, adviser or representative of any User, Customer, End User or Information Provider.
(c) Not the source of data. The Company does not originate the data made available through the Technology Solutions. Data is sourced from Information Providers. The Company does not independently audit, certify, verify or ratify that source data, and does not represent that it is accurate, complete, current or lawfully collected at source. Any identification, investigation or audit of inaccuracies in source data is outside the scope of the Technology Solutions.
(d) No decisioning. Any decision taken on the basis of information obtained through the Technology Solutions — including any decision to onboard, decline, approve, price, employ, engage, lend to or transact with any person — is taken solely by the User or Customer taking it. The Company does not make, participate in, endorse or bear responsibility for any such decision, and does not guarantee any particular result or outcome from use of the Technology Solutions.
(e) No responsibility for downstream grievances. The Company is not responsible for addressing or resolving employment-related, contractual, service-related or personal grievances raised by employees, applicants, customers or End Users of a Customer. All such grievances are the sole responsibility of the relevant Customer or organisation.
Nothing in this Clause 5 creates any fiduciary, joint controllership, agency or partnership relationship between the Company and any User.
6. Eligibility, Authority and Representations
Access to the Technology Solutions is available only to persons competent to contract under the Indian Contract Act, 1872. The Technology Solutions are intended for business use and are not directed at consumers or at individuals under the age of 18 years.
You represent, warrant and undertake that:
(a) you are at least 18 years of age and are competent to contract, and are not a person disqualified from contracting under Applicable Law;
(b) where you access the Technology Solutions on behalf of an organisation, you are duly authorised to bind that organisation to these Terms;
(c) you access and use the Technology Solutions pursuant to valid authorisation, and you hold all rights, authorisations and consents required in respect of any Customer Data you upload, generate, transmit or publish;
(d) all information provided during registration, onboarding or access is true, accurate, current and complete, and will be kept so, and the Company is entitled to rely on it;
(e) where you are a Customer, you have obtained and shall at all times maintain valid, free, informed, specific and revocable consent, or another lawful basis under Applicable Law, for the access, processing, transmission and use of End User personal data through the Technology Solutions, and you have provided all notices required under Applicable Law;
(f) you are solely responsible for procuring and maintaining the devices, systems, network connections and telecommunications links required to access the Technology Solutions, and for all loss, delay or failure arising from them or from the internet; and
(g) your access to and use of the Technology Solutions complies with Applicable Law.
Should the Company discover that you do not hold valid authorisation, it may suspend your access and take appropriate action in respect of improper use. The Company may refuse, suspend or withdraw access to any person at any time, without assigning a reason.
7. Accounts, Access Credentials and API Keys
(a) Access to certain features requires the creation of an Account. You may be required to provide registration details, and the Company may request additional information reasonably required for Account creation, access control, security or operational purposes.
(b) Access Credentials, including API keys and tokens, are issued for the internal business use of the person or organisation to which they are issued. They must be kept confidential, must be used only by authorised personnel, and must not be shared, transferred, resold, sub-licensed or disclosed to any third party.
(c) You are solely responsible for all activity carried out using your Access Credentials, whether or not authorised by you, and for restricting access to the devices and systems through which the Technology Solutions are accessed. The Company is not responsible for unauthorised access resulting from your failure to safeguard Access Credentials.
(d) You must notify the Company immediately at [email protected] on becoming aware of any loss, theft, disclosure, compromise or unauthorised use of Access Credentials, or any other breach of security in relation to the Technology Solutions.
(e) If the Company detects suspicious activity, it may terminate active sessions, rotate or revoke Access Credentials, and notify you accordingly.
(f) Any sandbox, trial, evaluation or demonstration environment is provided for evaluation purposes only, on an “as is” basis, without service levels, support commitments or availability guarantee, and may be modified, suspended or withdrawn at any time. You must use only synthetic or test data in such environments, and must not submit personal data of any actual individual.
(g) The Company may deactivate an Account that has remained inactive for a continuous period of 60 days, and may archive or delete material held in an Account not accessed for 6 months or more.
Any suspension, deactivation or termination does not entitle you to compensation, damages or a refund of fees, except as required under Applicable Law or expressly agreed in writing.
8. Licence and Permitted Use
Subject to your continued compliance with these Terms, the Company grants you a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use the Technology Solutions and the Materials, solely for lawful purposes, for your internal business purposes, and within the scope of the authorisation granted to you. No ownership or proprietary right in the Technology Solutions is transferred to you.
Where enabled, a Customer may retrieve or download data through the Technology Solutions strictly in accordance with these Terms, the applicable Customer Agreement and Applicable Law, and only for lawful purposes pursuant to valid authority and, where required, consent obtained from the relevant End User.
Any unauthorised access to or use of the Technology Solutions, or any misuse of data accessed through them, terminates the licence granted under this Clause 8 immediately, without prejudice to any other right or remedy available to the Company.
All rights not expressly granted are reserved by the Company.
9. Prohibited Use
You must not, and must not permit any person to, directly or indirectly:
(a) re-sell, rent, lease, sub-licence, assign, transfer or otherwise commercialise the Technology Solutions or any functionality, output or service provided through them, except as expressly permitted under a Customer Agreement;
(b) use the Technology Solutions in any manner prohibited by Applicable Law, or that facilitates a violation of Applicable Law;
(c) host, display, upload, modify, publish, transmit, store, update or share any information, material or content that:
i. does not belong to you or to which you do not have any right;
ii. is grossly harmful, harassing, defamatory, blasphemous, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy including bodily privacy, hateful, racially or ethnically objectionable, disparaging, or relates to or encourages gambling or money laundering, or is otherwise unlawful in any manner;
iii. is harmful to a child, or harms or attempts to harm a minor in any way;
iv. infringes any patent, trade mark, trade secret, copyright or other Intellectual Property Right or proprietary right of any party;
v. deceives or misleads the addressee about the origin of the message, or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;
vi. impersonates another person or misrepresents your identity or affiliation;
vii. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents investigation of any offence, or is insulting to any foreign State; or
viii. contains a software virus, worm, trojan, malicious code, or any other computer programme designed to interrupt, destroy or limit the functionality of any computer resource;
(d) attempt to gain unauthorised access to the Technology Solutions, any Account, or any system, server or network connected to them, or to obtain any data by hacking, password mining, credential stuffing or any means not intentionally made available by the Company;
(e) interfere with, degrade, disrupt, probe, scan or test the vulnerability of the Technology Solutions or any connected infrastructure, or circumvent, disable or interfere with any security, authentication, rate-limiting or access-control feature;
(f) reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code, underlying ideas, algorithms, structure or organisation of the Technology Solutions, except to the extent this restriction is expressly prohibited by Applicable Law;
(g) copy, reproduce, distribute, publish, transmit, display, create derivative works from, or otherwise exploit the Technology Solutions or the Materials, including any customisation, modification, enhancement, translation or localisation, except as expressly permitted;
(h) use any automated means — including robots, spiders, scrapers, crawlers, offline readers, data-mining tools or automated scripts — to access, monitor, index, copy or extract any portion of the Technology Solutions, except for search engine crawlers operating in accordance with the applicable robots.txt file or as expressly permitted in writing by the Company;
(i) use the Technology Solutions, the Materials, or any data or output accessed through them, as input to, or to train, fine-tune, evaluate or ground, any machine learning model, large language model or artificial intelligence system, without the Company’s prior written consent;
(j) use, misuse or misappropriate the Technology Solutions or any data accessed through them to develop, benchmark, market, support or assist in the development of any competing product, platform or service;
(k) remove, obscure or alter any proprietary notice, trade mark, logo, copyright notice or other intellectual property marking;
(l) make the Technology Solutions or any Materials available through any shared or public communication system, including local networks, intranets, extranets, FTP servers, peer-to-peer networks, bulletin boards or forums, or host them on any server accessible via a public network;
(m) submit any personal data, sensitive personal data, government-issued identifier, financial account credential, health information or biometric data for which you do not have a lawful basis and the necessary authorisation, or submit data of actual individuals into any sandbox, trial or demonstration environment;
(n) circumvent, manipulate or interfere with fee structures, billing mechanisms, usage metering or charges;
(o) take any action that imposes, or may impose, an unreasonable or disproportionately large load on the Company’s infrastructure; or
(p) send unsolicited or unauthorised advertising, promotional material, spam, chain letters, pyramid schemes or any other form of solicitation.
Any violation of this Clause 9 constitutes a material breach of these Terms and may result in immediate suspension or termination of access, without prejudice to any other right or remedy available to the Company.
Investigation and disclosure. The Company may investigate any suspected breach, and may suspend or terminate access, remove or disable access to any Customer Data, and pursue any remedy available in law or equity. You expressly authorise the Company to preserve and disclose any information concerning you or your use of the Technology Solutions — including your identity, content submitted by you, and access and technical logs — where the Company considers in good faith that disclosure is necessary or appropriate to satisfy Applicable Law, to respond to a valid legal process or a lawful request from any court, regulator, statutory or law enforcement authority, to investigate suspected illegal activity or fraud, to enforce these Terms, or to protect the rights, property or safety of the Company, its Users or the public.
10. Fair Use, Rate Limits and Suspension
The Company may set and enforce technical limits on access to the Technology Solutions, including rate limits, call volumes, concurrency limits, payload sizes and quotas, and may throttle, queue or reject requests that exceed them.
The Company may suspend or restrict access, in whole or in part, immediately and without prior notice, where it reasonably believes that:
(a) your use breaches these Terms or Applicable Law;
(b) your use poses a security, legal, regulatory or reputational risk, or threatens the integrity, availability or performance of the Technology Solutions or the data of any other User;
(c) suspension is required under Applicable Law or pursuant to a lawful direction of any governmental or regulatory authority;
(d) an Information Provider has suspended, restricted or withdrawn access to a data source; or
(e) fees due under a Customer Agreement remain unpaid.
The Company may monitor, log and audit use of the Technology Solutions for the purposes of security, capacity management, billing verification and compliance with these Terms. The Company’s logs and records of access, usage, call volumes and transactions shall, in the absence of manifest error, be conclusive evidence of such use.
The Company may, but is not obliged to, notify you of a suspension, and may restore access where the underlying issue is resolved to its satisfaction. Suspension or restriction under this Clause 10 does not give rise to any liability on the part of the Company, does not entitle you to any refund, credit or compensation, and does not relieve a Customer of its payment obligations under a Customer Agreement.
11. Customer Data and Data Protection
(a) Ownership. The Company does not claim ownership of Customer Data. These Terms grant the Company no licence or right in Customer Data other than the limited rights necessary to provide, operate, maintain, secure and support the Technology Solutions.
(b) Limited processing permission. To the extent you provide, upload or transmit Customer Data through the Technology Solutions, you grant the Company a limited, non-exclusive, revocable and purpose-restricted permission to process it solely to the extent technically necessary to enable, operate, maintain, secure and support the Technology Solutions, and strictly in accordance with these Terms, the applicable Customer Agreement and Applicable Law.
(c) No independent commercial use. The Company does not use, retain or process Customer Data for any independent commercial purpose, and does not sell Customer Data. The Company may use data that has been aggregated or irreversibly anonymised, and which cannot reasonably be used to identify any person, for statistical analysis, benchmarking and service improvement.
(d) Responsibility of the Customer. The Customer is solely responsible for obtaining valid consent from End Users, providing requisite notices and disclosures, determining retention periods, ensuring the lawful collection, use, retention, sharing and deletion of personal data, and responding to End User requests, grievances and claims. The Company does not determine the purpose or means of processing, and has no obligation to verify, monitor or assess the legality, accuracy or completeness of Customer Data.
(e) Withdrawal of consent. On withdrawal of consent by an End User, the Customer must immediately cease further access to, use of or processing of that End User’s personal data through the Technology Solutions.
(f) Return and deletion. On suspension or termination of access, the Company will cease further processing of personal data except to the extent required under Applicable Law or permitted under Clause 11(c). Subject to the applicable Customer Agreement, to settlement of all outstanding dues, and to written request of the Customer acting as Data Fiduciary, such data will be returned or securely deleted within 90 days of that request so far as technically feasible, unless a longer retention period is required or permitted under Applicable Law or is necessary for the establishment, exercise or defence of legal claims. Residual copies held in routine backup, archival or disaster-recovery media may persist until overwritten in the ordinary course, and remain subject to the Company’s confidentiality and security obligations. No End User may make such a request directly to the Company; End Users must contact the relevant Customer, and the Company will support that Customer in responding in accordance with the Customer Agreement.
(g) Data location. Personal data is processed and stored on infrastructure located within India, as set out in the Privacy Policy.
(h) Security. The Company implements and maintains reasonable technical and organisational security measures commensurate with the nature and volume of data processed, aligned with the principles of ISO/IEC 27001 and with reasonable security practices and procedures under Applicable Law. You acknowledge that no system can be completely secure and that the Company does not guarantee absolute security of data transmitted or stored.
(i) Data outside the Technology Solutions. The Company is not responsible for any data retained, stored, processed or disclosed by a Customer or any third party outside the Technology Solutions following retrieval or download of that data.
Where a Customer Agreement or data processing agreement is in force, it governs the matters in this Clause 11 and prevails to the extent of any inconsistency.
12. Information Providers and Third-Party Systems
The Technology Solutions may enable connectivity, integration or interoperability with Information Providers and third-party systems solely for the purpose of facilitating access to or processing of data as permitted under these Terms.
The Company does not own, operate, manage or control any Information Provider or third-party system, and makes no representation, warranty or assurance as to the availability, accuracy, completeness, legality, reliability or performance of any such system or the data made available from it. Data accessed through them may be subject to limitations, delays, inaccuracies, omissions, interruptions, errors and changes in access terms inherent to those systems and outside the Company’s control.
The Company is not responsible or liable for any loss, damage or issue arising from or attributable to the operation, performance, suspension or failure of any Information Provider or third-party system. Any access to, reliance upon, or interaction with an Information Provider is governed solely by the arrangements between you and that third party, and you are responsible for compliance with any third-party terms, guidelines, operating rules or policies applicable to your use.
Where the Company procures third-party software or components to develop or operate the Technology Solutions, all title and rights in that software remain with the relevant third party or the Company, and you receive only a restricted right to use it as part of the Technology Solutions.
13. Intellectual Property
13.1 Ownership
All Intellectual Property Rights in and to the Technology Solutions — including the website, dashboards, interfaces, mobile applications, software, APIs, architecture, algorithms, workflows, response formats, databases and the arrangement and compilation of databases, documentation, text, graphics, user interfaces, logos, designs, icons, know-how and source code, and the look and feel, page headers and scripts (excluding Customer Data) — are owned by or licensed to the Company.
Except for the limited licence expressly granted under Clause 8, no right, title or interest in the foregoing is transferred to any User. All rights not expressly granted are reserved.
13.2 Trade marks
“Tenacio”, “Varevance”, the Tenacio logo and all associated marks, names, taglines and domain names are trade marks of the Company, whether registered or unregistered, and may not be copied, imitated or used, in whole or in part, without the Company’s prior written consent. You must not use any metatag or hidden text utilising any Company trade mark. Third-party names, marks and logos are the property of their respective owners, and their appearance does not imply endorsement, sponsorship, affiliation or partnership.
13.3 Undertakings
You must not apply, whether directly or through any third party, for any copyright, trade mark or other Intellectual Property Right in any aspect of the Technology Solutions, and must not represent the Technology Solutions or any part of them as your own product, service, brand or technology.
For the avoidance of doubt, Customer Data and personal data are not Intellectual Property of the Company.
14. User Content and Feedback
(a) Your responsibility. You are solely responsible for the content, reliability, legality, accuracy and appropriateness of any material you submit through the Technology Solutions, and you warrant that its submission and use in accordance with these Terms will not infringe the rights of any person or breach Applicable Law.
(b) Public postings. Any material you post to a public area of the Technology Solutions — including reviews, ratings, comments, forums or community features — is non-confidential and non-proprietary, and you grant the Company a worldwide, royalty-free, transferable, sub-licensable and non-exclusive licence to use, reproduce, modify, publish, display and distribute it for the purposes of operating and promoting the Technology Solutions. This paragraph does not apply to Customer Data, which is governed by Clause 11.
(c) Feedback. If you provide any suggestion, idea, enhancement request, recommendation or other feedback (“Feedback”), you assign to the Company all right, title and interest in it. The Company may use and exploit Feedback for any purpose, without restriction, attribution, acknowledgement or compensation. Feedback is provided voluntarily and is not confidential.
(d) No obligation to monitor. The Company is under no obligation to monitor, screen, edit or review material submitted through the Technology Solutions, but may do so, and may remove, refuse or disable access to any material at its discretion, without notice and without liability.
15. Confidentiality
Each party will keep confidential any non-public, proprietary or confidential information disclosed by the other in connection with the Technology Solutions (“Confidential Information”), including pricing, technical documentation, architecture, roadmap, security documentation and sandbox access, and will not disclose it to any third party except as permitted under these Terms or required under Applicable Law.
You may use the Company’s Confidential Information only for the purpose of evaluating or using the Technology Solutions, and must disclose it only to employees and professional advisers who need to know it and who are bound by equivalent obligations. On request, you must return or destroy it and confirm having done so.
The Company may disclose Confidential Information, including personal data, where it reasonably believes disclosure is: made pursuant to valid instructions or consent obtained by a Customer acting as Data Fiduciary; necessary to operate or provide the Technology Solutions; required to comply with Applicable Law or a lawful order or request of a court, governmental or regulatory authority; necessary to protect the rights, property or security of the Company, its Users or the public; required to enforce these Terms or the Privacy Policy; or necessary to prevent, investigate or address suspected fraud, security incidents or unlawful activity.
This Clause 15 does not apply to information that is or becomes public other than through breach, that the recipient already lawfully held without restriction, or that the recipient independently develops. Where a separate non-disclosure agreement is in force, that agreement prevails.
16. No Advice; Nature of Information and Outputs
(a) No professional advice. Nothing made available through the Technology Solutions constitutes legal, regulatory, compliance, financial, investment, credit, taxation or other professional advice, and it must not be relied upon as such.
(b) Regulatory responsibility remains yours. Responsibility for determining and discharging your own obligations under Applicable Law — including under the Prevention of Money-Laundering Act, 2002 and rules made thereunder, and any directions issued by the Reserve Bank of India, the Securities and Exchange Board of India, the Insurance Regulatory and Development Authority of India or any other regulator having jurisdiction over you — rests with you and your advisers. The Company does not assume responsibility for your compliance with sector-specific, regulatory or statutory obligations.
(c) Nature of outputs. Verification results, match scores, risk indicators, reports and other outputs generated through the Technology Solutions reflect data obtained from Information Providers at a point in time, processed by automated means. They are inputs to your own assessment, not determinations, certifications or guarantees, and must not be treated as conclusive evidence of any person’s identity, status, creditworthiness, suitability or conduct.
(d) Illustrative material. Sample reports, screenshots, match rates, accuracy figures, turnaround times, coverage statistics and benchmark data are illustrative, are derived from particular test conditions or historical periods, and are not a representation of the results you will obtain.
(e) Forward-looking statements. Statements regarding roadmap, planned features, coverage, performance or future capability are indicative, are not commitments, and may change without notice. The Company is not obliged to provide any or all of the Technology Solutions and may modify, add, alter, replace or remove any functionality at its discretion.
17. Third-Party Links and Content
The Technology Solutions may contain links to, or embed content or functionality from, websites, platforms, applications or resources operated by third parties. Those properties are not under the Company’s control, and their inclusion does not imply endorsement, sponsorship, verification or affiliation.
The Company is not responsible or liable for the content, accuracy, availability, security, terms or privacy practices of any third-party property, and gives no representation regarding the quality, safety, suitability or reliability of any of them. You should take appropriate precautions, including against viruses and other destructive items. Your dealings with any third party are solely between you and that third party.
18. Availability, Changes and Maintenance
The Company does not warrant that the Technology Solutions will be available at all times, uninterrupted, timely, secure or error-free.
The Company may, at any time and in its sole discretion, modify, update, enhance, suspend, restrict or discontinue the Technology Solutions or any part of them, temporarily or permanently, with or without notice, and will not be liable to you or any third party for doing so. The Company may notify Customers of scheduled maintenance affecting availability in accordance with any applicable Customer Agreement, but is not otherwise obliged to give notice of any modification, suspension or discontinuance.
The Company retains discretion as to the technological manner in which the Technology Solutions are delivered, including choice of cloud infrastructure, hosting environment and system architecture, provided such choices remain compliant with Applicable Law and applicable contractual obligations.
Access may also be affected by factors outside the Company’s control, including internet connectivity, third-party infrastructure, Information Provider availability, and the acts or omissions of telecommunications providers.
19. Disclaimer of Warranties
You expressly agree that access to and use of the Technology Solutions is undertaken at your sole risk.
To the fullest extent permitted under Applicable Law:
(a) the Technology Solutions and all Materials, data and information made available through them are provided on an “as is”, “as available” and “where is” basis, with all faults;
(b) the Company expressly disclaims all representations, warranties, conditions and undertakings of any kind, whether express, implied, statutory or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy or non-infringement;
(c) the Company does not warrant that the Technology Solutions will meet your requirements, that access will be uninterrupted, timely or secure, that defects will be corrected, that the Technology Solutions or the servers on which they are hosted are free of viruses or other harmful components, that the integrity of Customer Data will be maintained, or that any data or output will be free from errors, mistakes, inaccuracies or omissions;
(d) the Company gives no warranty against unauthorised access to or use of its systems or servers, or against bugs, viruses, trojan horses or other harmful components transmitted to or through the Technology Solutions by any third party;
(e) the Company does not control the transfer of data over communications facilities, including the internet, and is not responsible for delays, delivery failures or damage arising from limitations inherent in them; and
(f) no advice or information, whether oral or written, obtained by you from the Company or through the Technology Solutions creates any warranty not expressly stated in these Terms.
Any material downloaded or otherwise obtained through the Technology Solutions is accessed at your own discretion and risk, and you are solely responsible for any resulting damage to your systems or loss of data.
You acknowledge and agree that the entire risk arising out of (i) your access to and use of the Technology Solutions, and (ii) any reliance on data or output obtained from them, remains solely with you.
This Clause 19 is subject only to those warranties, representations or service commitments expressly and specifically given to a Customer in a duly executed Customer Agreement that is in force, and then only in favour of that Customer. No other person may rely on them.
20. Limitation of Liability
(a) Exclusion of indirect loss. To the fullest extent permitted under Applicable Law, in no event will the Company, its holding, subsidiary and affiliate companies, or their respective directors, officers, employees, agents, licensors, suppliers or service providers, be liable for any indirect, incidental, special, consequential, punitive or exemplary loss or damage, or for any loss of profits (anticipated or real), revenue, business, contracts, anticipated savings, goodwill, reputation, opportunity or data, or any business interruption, however arising, whether in contract, tort (including negligence), strict liability, breach of statutory duty or otherwise, and whether or not the Company was advised of the possibility of such loss.
(b) Specific exclusions. Without prejudice to the foregoing, the Company is not liable for loss, damage or liability arising from or relating to: errors, omissions or inaccuracies in data originating from End Users or Information Providers; the acts or omissions of Users, Customers, End Users, Information Providers or other third parties; any delay, interruption, suspension, degradation or failure of the Technology Solutions or of any Information Provider; any failure by a Customer to obtain valid and lawful consent from End Users; any decision taken by a User or Customer on the basis of information obtained through the Technology Solutions; or any malware or harmful code transmitted by a third party notwithstanding reasonable security measures.
(c) Aggregate cap. To the fullest extent permitted under Applicable Law, the aggregate liability of the Company, its affiliates, licensors and suppliers arising out of or in connection with these Terms or your access to or use of the Technology Solutions, whether in contract, tort (including negligence), breach of statutory duty or otherwise, and regardless of the number of claims, will not exceed the total fees actually paid by you to the Company for access to the Technology Solutions during the two months immediately preceding the event giving rise to the claim, subject to an overall maximum of INR 1,00,000 (Rupees One Lakh only). Where no fees have been paid by you, the Company shall have no liability, save to the extent such exclusion is not permitted under Applicable Law.
(d) Release. You expressly release the Company, its affiliates, licensors, suppliers, and their respective directors, officers, employees, agents and representatives from any loss, damage, liability, expense, claim or other consequence arising from your use of the Technology Solutions, save to the extent such release is not permitted under Applicable Law.
(e) Indemnity not capped. The limitations in this Clause 20 do not apply to, and do not cap, your obligations under Clause 21.
(f) Relationship to the Customer Agreement. Where a duly executed Customer Agreement is in force, the limitation of liability provisions of that Customer Agreement govern liability as between the Company and that Customer, and prevail over this Clause 20 to the extent they expressly address the same subject matter. This Clause 20 continues to apply to every other person and to any claim not so addressed.
(g) Allocation of risk. You acknowledge that the disclaimers and limitations in Clauses 19 and 20 reflect a reasonable allocation of risk, and that the Company would not make the Technology Solutions available on these Terms without them.
(h) Carve-out. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Applicable Law, including liability for fraud or fraudulent misrepresentation.
21. Indemnity
You agree to defend, indemnify and hold harmless the Company, its holding, subsidiary and affiliate companies, licensors, service providers, and their respective directors, officers, employees, agents, consultants, successors and permitted assigns, from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs and expenses (including reasonable legal fees and court costs) arising out of or in connection with:
(a) your access to or use of the Technology Solutions or the Materials;
(b) your breach of these Terms, the Privacy Policy, or any document incorporated by reference;
(c) your violation of Applicable Law, including data protection, privacy or sector-specific regulatory obligations;
(d) any Customer Data or other material provided by or on behalf of you, including any claim that it infringes the rights of a third party or caused harm to any person;
(e) any failure by you to obtain valid, lawful and informed consent from End Users;
(f) any use of the Technology Solutions for a purpose other than that contemplated under these Terms or an applicable Customer Agreement;
(g) any misuse of your Access Credentials, other than to the extent caused by the Company’s own default; and
(h) any claim, penalty, regulatory action or loss arising from your business operations, internal decision-making, employee or customer grievances, or downstream use of data outside the Technology Solutions.
The Company will notify you of any such claim and may, at its option and at your cost, assume the exclusive defence and control of it. Where the Company does not do so, you must at your sole cost assist the Company in defending the claim. You must not settle any claim in a manner imposing any obligation, liability or admission on the Company without its prior written consent.
Your obligations under this Clause 21 are not subject to any limitation or cap on liability, are in addition to any other remedy available to the Company, and survive termination.
22. Privacy and Cookies
The Company’s collection, use, disclosure, retention and protection of personal data is described in the Privacy Policy at https://tenacio.io/privacy, which forms part of these Terms and which you are encouraged to read.
The Website uses cookies and similar technologies as described in the Privacy Policy. You may manage your preferences through any cookie preference control made available, or through your browser settings; doing so may affect parts of the Technology Solutions.
If you object to or withdraw your consent to your information being processed as described in the Privacy Policy, you should stop using the Technology Solutions.
23. Export Control, Sanctions and Territorial Restrictions
The Company is incorporated in India and makes the Technology Solutions available from India. Access may be restricted or prohibited in certain jurisdictions. The Company makes no representation that the Technology Solutions or the Materials are appropriate, lawful or available for use outside India. If you access them from outside India, you do so on your own initiative and are solely responsible for compliance with the laws of your jurisdiction.
You represent that you are not located in, ordinarily resident in, or organised under the laws of, any country or territory subject to comprehensive sanctions, and that you are not named on any applicable restricted or denied party list. You must not access or use the Technology Solutions in breach of any applicable export control, trade sanctions or foreign exchange law.
24. Force Majeure
The Company will not be liable for any failure or delay in performance, or for any unavailability of or interruption to the Technology Solutions, to the extent caused by any event beyond its reasonable control, including act of God, fire, flood, earthquake, natural disaster, epidemic or pandemic, war, terrorism, civil unrest, riot, strike or labour dispute, unavailability of necessary utilities, blackout, act or order of any government or regulatory agency, failure of telecommunications or internet infrastructure, denial-of-service or other cyber attack, or failure or withdrawal of any Information Provider or third-party service provider.
25. Term, Termination and Survival
These Terms take effect when you first access or use the Technology Solutions and remain in force until terminated.
Termination by you. You may terminate at any time by ceasing all access to and use of the Technology Solutions and, where applicable, closing your Account. Where you are a Customer, termination is subject to the notice period and payment obligations in the applicable Customer Agreement, and you remain liable for all fees accrued to the effective date of termination.
Termination by the Company. The Company may suspend or terminate your access, deactivate any Account, or restrict access in whole or in part, at any time and without prior notice, where: you breach these Terms, the Privacy Policy or any document incorporated by reference; the Company reasonably believes your access poses a legal, regulatory, security or reputational risk; termination is required under Applicable Law or a lawful direction of any authority; the Company elects to discontinue or materially modify the Technology Solutions; or your Account remains inactive for 60 continuous days. You waive any claim arising from such termination, except as required under Applicable Law.
Effect. On termination, all rights granted to you cease immediately, you must discontinue all access and use and destroy any copies of Materials in your possession or control, and the Company will cease processing personal data in accordance with Clause 11(f). Termination does not affect rights or obligations accrued before the effective date.
Survival. Clauses 3, 5, 9, 10, 11, 12, 13, 14, 15, 16, 17, 19, 20, 21, 23, 25, 26, 27, 28 and 29 survive termination or expiry, together with any other provision that by its nature is intended to survive.
26. Changes to These Terms
The Company may amend these Terms at any time to reflect changes in Applicable Law, regulatory guidance, its practices, or the features of the Technology Solutions. Amended Terms will be published with an updated “Last Updated” date and version number, and take effect from the date of publication.
The Company may, but is not obliged to, bring a change to your attention by notice within the Technology Solutions or by email. It is your responsibility to ascertain changes by reviewing these Terms from time to time.
Your continued access or use following publication constitutes your acceptance of the amended Terms. If you do not agree, your sole and exclusive remedy is to stop using the Technology Solutions. The then-current version of these Terms supersedes all earlier versions.
27. Grievance Redressal
In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the details of the Grievance Officer are set out below.
Grievance Officer
- Email: [email protected]
- Address: Varevance Technologies Private Limited, 3E 22 Kalpataru Aura, LBS Marg, Ghatkopar West, Mumbai - 400 086, Maharashtra, India
Process
- The Company will acknowledge your grievance within 24 hours of receipt.
- The Company may contact you for further information or clarification necessary to investigate.
- The Company will communicate its decision within 15 days of registration of the grievance, or within such shorter period as may be prescribed under Applicable Law.
Complaints regarding content or intellectual property
If you believe that any content infringes your rights or has been published in breach of Clause 9, please write to the Grievance Officer setting out: your name, address and contact details; identification of the content and its location by URL; the right you claim and the basis of your claim; where relevant, evidence of your entitlement to that right; and a statement that the information in your complaint is accurate and that you are the rights holder or authorised to act on their behalf. The Company may remove or disable access to the content pending its determination, and may reinstate it where the complaint is withdrawn, unsubstantiated or subject to a valid counter-notice.
Personal data grievances and escalation
Grievances relating to personal data are handled in accordance with the Privacy Policy. Where you are an End User, you should approach the relevant Customer in the first instance. If you are not satisfied with the Company’s response, or the Company does not respond within the applicable timeline, you may register a complaint with the Data Protection Board of India in the manner prescribed under the Digital Personal Data Protection Act, 2023. You are required to exhaust the grievance redressal process above before approaching the Board.
28. Governing Law, Jurisdiction and Dispute Resolution
These Terms, and any dispute, claim or obligation arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of India.
Amicable resolution. Before commencing proceedings, the parties will attempt to resolve the dispute amicably. A party must give the other written notice of the dispute, and the parties will seek in good faith to resolve it within 30 calendar days of that notice. This paragraph does not prevent either party from seeking urgent interim or injunctive relief at any time, and does not extend any period of limitation.
Jurisdiction. Subject to Clause 27 and to the preceding paragraph, the courts and tribunals at Mumbai, Maharashtra, India have exclusive jurisdiction over any dispute, claim or proceeding arising out of or in connection with these Terms, and you irrevocably submit to that jurisdiction and waive any objection on the grounds of venue or forum non conveniens.
Equitable relief. You acknowledge that a breach of Clause 8, Clause 9, Clause 13 or Clause 15 would cause the Company harm for which monetary damages would be an inadequate remedy, and you consent to the Company seeking injunctive or other equitable relief in any court of competent jurisdiction, in addition to any other remedy available to it.
29. General
(a) Entire agreement. These Terms, together with the Privacy Policy and any additional terms applicable to specific areas, constitute the entire agreement between you and the Company in respect of the Technology Solutions, and supersede all prior understandings, representations and communications on that subject matter. This clause does not exclude liability for fraudulent misrepresentation, and does not supersede any Customer Agreement.
(b) Severability. Each clause is severable. If any clause or part of a clause is held invalid, unlawful or unenforceable, it will be severed and the remainder will continue in full force and effect.
(c) No waiver. No failure or delay by the Company in exercising any right or remedy operates as a waiver of it, and no single or partial exercise precludes any further exercise. No waiver is binding on the Company unless given in writing.
(d) Assignment. You may not assign, transfer, charge or otherwise deal with these Terms or any rights or obligations under them without the Company’s prior written consent. The Company may assign or transfer these Terms, in whole or in part, to any affiliate or in connection with any merger, amalgamation, acquisition, restructuring or transfer of all or part of its business or assets.
(e) No partnership or agency. Nothing in these Terms creates any partnership, joint venture, agency, franchise, employment or fiduciary relationship. Neither party has authority to bind the other.
(f) Third-party rights. These Terms are for the sole benefit of you and the Company. No End User or other third party has any right or remedy under them, save that the Company’s affiliates, directors, officers and employees may rely on Clauses 19, 20 and 21.
(g) Notices. Notices to the Company must be sent to [email protected] and to the registered office address in Clause 27. Notices to you may be given by email to the address associated with your Account or otherwise provided by you, or by posting within the Technology Solutions.
(h) Publicity and references. The Company may identify you or the organisation you represent as a user of the Technology Solutions, and may use your name and logo, in customer lists, case studies, marketing and promotional materials, and investor and analyst communications, in electronic or print form. The Company will cease such use on written request to [email protected], and this paragraph is subject to any publicity provision in an applicable Customer Agreement.
(i) Cumulative remedies. All rights and remedies of the Company under these Terms are cumulative and may be exercised singly or concurrently, and are in addition to any right or remedy available to it at law or in equity.
(j) Language. These Terms are drawn up in English. Any translation is for convenience only, and the English version prevails.
(k) Headings. Headings are for convenience only and do not affect interpretation.
30. Contact
For questions about these Terms, please write to [email protected].
Varevance Technologies Private Limited 3E 22 Kalpataru Aura, LBS Marg, Ghatkopar West, Mumbai - 400 086, Maharashtra, India
© 2025 Varevance Technologies Private Limited. All rights reserved.