D2C & E-commerce
Stop checkout fraud and RTO losses before they ship. Tenacio verifies phone numbers, delivery addresses, and buyer identity in real time — so D2C and e-commerce brands can score every order, decide COD vs. prepaid at checkout, and stay DPDP-compliant end to end.
One platform. Every capability
your team needs.
Phone, Address & Email Verification at Checkout
Validate the phone number, delivery address, and email a buyer enters at checkout in real time. Auto-fill or cross-check the address against ones previously used on other shopping platforms, confirm the pincode resolves to a real, serviceable locality, and catch throwaway or fake email addresses — before the order is confirmed. Marketplace seller KYB and GSTIN verification remains available for platforms that still need it.
Real-Time Checkout Identity Signals
Sub-second identity and device risk signals for BNPL and D2C checkout flows. Liveness check and fraud screening before payment approval — without adding friction to the buying journey.
One-Click Checkout, Enabled
Once a buyer's phone, address, and identity are verified, Tenacio lets you remember them — turning repeat visits into a single-tap checkout, with fraud and RTO risk still screened silently in the background on every order.
Buyer Fraud & Returns Intelligence
AI signals identify serial returners, payment fraud rings, and account takeover attempts — reducing fraudulent orders by 40%.
Identity Risk Score for Fraud & RTO
One risk score per buyer phone number, built from number vintage, name-match consistency, and activity on shopping and social apps. Flags orders that are likely fake, fraudulent, or likely to bounce back as RTO — before the warehouse ever picks the item.
COD vs. Prepaid Checkout Decisioning
Score each buyer's Return-to-Origin risk in real time at checkout — combining signals across delivery networks, cross-platform order behaviour, number and email account vintage, and address-level affluence and risk. Nudge only the highest-risk COD orders toward prepaid, cutting RTO-driven forward and reverse logistics losses by up to 60% for D2C and e-commerce brands alike.
Buyer Data Consent & DPDP Compliance
Purpose-specific consent for checkout data — phone, address, and order history — used for fraud screening, personalisation, and marketing. DSAR workflows handle deletion requests within DPDP 2023 timelines.
Logistics & Payments Vendor Risk Monitoring
Monitor courier, payment gateway, and analytics vendors for data breaches — the same third parties every D2C storefront and marketplace depends on to ship and get paid. Automated risk alerts prevent a vendor incident from becoming your compliance liability.
Stop guessing at checkout.
Cut RTO losses by up to 60%.
| Without RTO Scoring | With Sense RTO Scoring | |
|---|---|---|
| Checkout decisioning | Blanket COD, or blanket block | Risk-based, order by order |
| RTO rate on COD orders | Full baseline exposure | Up to 60% lower |
| Forward shipping spend wasted on RTOs | Paid on every COD order | Cut in line with fewer RTOs |
| Reverse logistics & restocking cost | Full exposure on every return | Falls as RTOs fall |
| Genuine buyers | Treated same as risky ones | Unaffected — still get COD |
Every checkout field,
double-checked in real time
Most RTO and payment fraud starts with a checkout field that was wrong, borrowed, or fake — a name that doesn't match the number, a pincode that doesn't exist, a phone with no shopping history. Tenacio checks each one before the order ships.
Name-to-Number Match
Flags a checkout where the typed name doesn't match the name normally associated with the buyer's mobile number — a common signal in fake or borrowed-identity orders.
One-Call Telecom Contactability
A single check rolls up whether a number is active, its operator, porting history, account age, and any disconnection or fraud watch-list flags — instead of five separate calls slowing down your checkout.
Pincode & Locality Validation
Confirms a checkout pincode resolves to a real city, state, and locality — catching fake, swapped, or mistyped pincodes before a courier is even assigned.
Address Quality Scoring
Scores whether a typed address is genuine, complete, and deliverable rather than gibberish or half-filled — with a Low/Medium/High delivery-risk rating attached to every order.
Heard from the people
who run these businesses
"We used to find out an address was wrong only after the courier tried three times and gave up. Now phone-to-address and pincode validation catch it at checkout, before the order even leaves the warehouse."
"Sense flagged a returns fraud ring operating across 23 buyer accounts before we took any losses. The behaviour pattern analysis was something we couldn't have caught manually."
"We used to treat every COD order the same. Now Sense scores RTO risk per order and we only ask the riskiest ones to prepay — our RTO rate on COD dropped by more than half in two months."
Trust powers D2C growth
Verify every buyer, score every order for RTO risk, and decide COD vs. prepaid — all before the courier picks up the package.